Refund policy

Every ENTR0PY garment is printed to order after you buy it, then posted to you.

Changed your mind You can return anything within 14 days of the day it's delivered, for any reason. Tell us at hello@entropy.supply with your order number, then send it back within 14 days of telling us. It should be unworn and unwashed, with its tags. Return postage is yours. We refund the price of the item, and the standard delivery you paid, within 14 days of getting it back (or of your proof of postage, if that comes first), to the payment method you used.

Wrong size Send it back within 14 days of delivery, as above, and order the size you need. We refund the first one as soon as it's back with us. Each product has its own size guide; if you're between sizes, write to us before you order and we'll help.

Faulty or misprinted If something arrives damaged, faulty or misprinted, tell us within 30 days of delivery, with a photo, at hello@entropy.supply. We'll reprint it for you or refund you in full, including delivery; you won't pay to send it back. Telling us sooner helps us get a reprint started fastest. After 30 days you still have rights under the Consumer Rights Act 2015: we'll repair, replace or refund, as the law sets out.

A closed batch A reprint for you, of something you already bought, because it was faulty, is not a new run. We don't otherwise print a design from a closed batch again, so a change-of-mind return is refunded, not exchanged for the same design.

Where to send returns Varco Ltd, 124-128 City Road, London, EC1V 2NX, United Kingdom. Use a tracked service: we can't refund a parcel that doesn't reach us.

Your statutory rights are not affected by this policy.